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Quality is not a buzzword.
It IS Our Guiding Principle
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1 - We will send your email back with our pricing /purchasing information and with an assigned CASE NUMBER. If you reply in any regard, please return the entire email so the whole conversation thread remains intact. This saves us searching email archives trying to figure out what you are talking about.

2 - Our reply will give you a description and regular price for each item you inquired about.

3 - Our reply will give shipping costs to the country you specified in your inquiry and costs for optional Guaranteed Good Delivery (insurance).

4 - At any given time and for a variety of reasons, we may offer you a discount on purchase price, and/or reduced shipping, and/or free shipping, and/or free items, etc.