The major goals of our business are:
To produce genuinely High Quality Vintage
/Classic audio literature reproductions.
To provide "in advance", an accurate
description including size, construction, etc.
To provide "in advance", a conservative,
honest and Guaranteed
To provide quick and friendly responses
to customer correspondence.
To charge a "fair price" for what we
produce and NOT use "unfair" flat-rate pricing.
To ship all orders in a timely fashion.
To have "ALL" customers be thrilled
with their purchase (or at minimum... happy).
To (as quickly as we can), simplify purchasing so you don't have to "inquire".
All things considered, we have done well with our major goals. We
have thousands of happy customers. Until
approximately the latter half of 2006, there was one especially troublesome exception. That
was our inability to "ALWAYS"
respond quickly to all who contacted us. That failing was the single
most frustrating thing I have ever experienced in my life. I'm sure there
are some of you "out there" who think we are inept, or lazy, or worse yet...
simply don't care! Nothing could be further from the truth.
Immediately below is a "brief synopsis" version about how that situation came
to be. For those of
you who can't find enough fun stuff to read, there is MUCH MORE about our
"growing pains" in the
Kick back and have a few laughs our our expense!
Starting strictly as a small potatoes eBay seller, we quickly acquired too many manuals that we didn't own long enough to have organized, described
or priced. It took much longer than anticipated to
modify, adapt or develop new and necessary business processes and procedures.
We were "too easily found" via high ranking Google searches and that resulted
in an overwhelming (to us) number of inquires that we were not prepared
to handle. We were too under-capitalized to do anything about it any quicker
than we did. And finally, a number of "family things" and other responsibilities
regularly hindered faster progress.