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• Customers write from accounts that have exceeded their email quota.
• Our reply goes to the trash /trash folder /junk folder /etc.
• Sometimes you have an incorrect 'reply to' address that is simply no good.
• Sometimes our reply gets trashed by your spam filters.
• Sometimes customers write from accounts they rarely use and forget to check it for our reply.
• Sometimes the emails bounce due to temporary conditions, network problems, ISP problems, email server failures, virus problems, etc.

Actually there are a multitude of reasons for emails to bounce, get rejected, not delivered, deleted, lost or trashed. I will try to provide a little primer on the subject and post it here as soon as I can. In the meantime, if you think we have ignored you...

• Please check to see if you need to remove emails from your inbox to make room for new ones.
• Check to see that your email 'reply to' (return address) is valid.
• Check your trash /spam /junk folder if you have one.
• If your message said "respond to xxxxxxx" BUT you didn't specifically mention to NOT use the 'reply to' address, then we probably paid no attention to your note.